Privacy Policy

At Hunter Equipment Store, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website gardenpondsequipt.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed securely through our payment providers), PayPal account information
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders for our garden pond, aquarium, and irrigation products
• To manage your account and provide customer support
• To improve our website, products, and customer service
• To send you marketing communications (where you have consented to this)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract with you (e.g., to process and deliver your order)
• Your consent (e.g., for marketing communications)
• Our legitimate interests (e.g., to improve our products and services)
• Compliance with legal obligations

4. Data Sharing and Disclosure

We may share your personal data with:

• Payment processors (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist with IT infrastructure, website hosting, and analytics
• Legal authorities when required by law or to protect our rights

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

5. International Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred outside the European Economic Area (EEA). When we do this, we ensure appropriate safeguards are in place to protect your personal data.

6. Data Storage and Security

We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL encryption technology to protect your data during transmission.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under data protection laws, you have rights including:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal data
• Restriction: The right to request limiting the processing of your personal data
• Data portability: The right to request transfer of your data to another organization
• Objection: The right to object to processing of your personal data
• Withdraw consent: The right to withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, provide a positive browsing experience, and improve our site. Cookies are small data files stored on your browser.

We use the following types of cookies:

• Essential cookies: Required for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count visitors
• Functionality cookies: Enable us to personalize content
• Targeting cookies: Record your visit and pages visited

You can set your browser to refuse all or some browser cookies, but this may affect your ability to access parts of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us