FAQ

What types of water management products do you specialise in?

We specialise in premium equipment for garden ponds, aquariums, and irrigation systems. Our range includes pumps (feature, filter, fountain, and all-in-one), hose fittings, irrigation kits, brass fittings, drip lines, fish feeders, and complete garden irrigation systems from trusted brands like Blagdon.

Are your pond pumps and irrigation systems suitable for professional use?

Absolutely. Our products, from corrosion-resistant pumps to smart irrigation systems, are built for performance and reliability, making them perfect for both professional landscapers and garden enthusiasts.

How do I place an order?

Simply browse our website, add your chosen items to your cart, and proceed to checkout. You will be guided through the process to enter your details and choose your preferred payment method.

Do I need to create an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your details for faster future purchases, and view your order history.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also offer a secure checkout via PayPal.

Is my payment information secure?

Yes. We use advanced encryption technology to ensure all your payment details are kept safe and secure throughout the transaction process.

Where do you deliver?

We are proud to offer efficient global shipping to most countries worldwide. Please note that we are currently unable to deliver to some remote areas and parts of Asia due to logistical constraints.

What are my delivery options?

We offer two reliable shipping methods:
– Standard Shipping (£12.95): Shipped with DHL or FedEx. Delivered within 10-15 business days after dispatch.
– Free Shipping: Available on orders over £50. Shipped with EMS. Delivered within 15-25 business days after dispatch.

How long does order processing take?

We pride ourselves on swift processing. Your order will be carefully prepared, quality-checked, and dispatched within 1-2 business days. You will receive a confirmation email with tracking details once it’s on its way.

My delivery is taking longer than expected. What should I do?

During peak seasons or due to unforeseen circumstances like weather, deliveries can sometimes be delayed. Please use your tracking number to monitor its progress. If you have concerns, feel free to contact us.

What is your returns policy?

Your satisfaction is our priority. If you are not completely happy with your purchase, you can return it to us within 15 days of receipt. The item must be in its original condition and packaging.

How do I start a return?

Please contact our customer service team at [email protected] to initiate a return. We will guide you through the process and provide instructions. A refund or exchange will be issued once the returned item is received and inspected.

Who pays for the return shipping?

The customer is responsible for the cost of return shipping unless the item is faulty or incorrect due to an error on our part.