Our Commitment to Reliable Delivery
At Hunter Equipment Store, we understand that timely delivery is crucial for maintaining your garden ponds, aquariums, and irrigation systems. Whether you’re a professional landscaper working on a tight schedule or a garden enthusiast eager to enhance your outdoor space, we ensure your orders are processed and delivered with care and efficiency. Our global shipping options are designed to bring our premium products to your doorstep, no matter where you are.
Order Processing
Once you place an order, our team springs into action. We take pride in our swift order processing, which typically takes 1-2 business days. During this time, we carefully prepare your items, ensuring they meet our high quality standards before dispatch. You’ll receive a confirmation email with tracking details once your order is on its way, so you can monitor its journey to you.
Shipping Options
We offer two convenient shipping methods to suit your needs and budget. Both options provide reliable service to customers worldwide, excluding some remote areas and parts of Asia (due to logistical constraints).
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after dispatch | £12.95 |
| Free Shipping | EMS | 15-25 business days after dispatch | Free on orders over £50 |
For our Standard Shipping option, we partner with trusted carriers like DHL and FedEx to ensure your pond pumps, irrigation kits, or hose fittings arrive securely and on time. This option is ideal if you need your items sooner.
Choose our Free Shipping option for orders above £50, and we’ll use EMS to deliver your products. While this takes a bit longer, it’s a cost-effective way to receive your high-quality equipment without any extra charges.
International Delivery
Based in Portsmouth, UK, we serve customers across the globe. Our shipping networks with DHL, FedEx, and EMS allow us to reach most countries efficiently. However, please note that delivery times may vary slightly based on your location and local customs processes. Rest assured, we handle all paperwork to smooth the journey of your order.
After Delivery: Returns Policy
Your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, you can return it within 15 days of receipt. Please ensure the item is in its original condition and packaging. Contact our customer service team at [email protected] to initiate a return. We’ll guide you through the process and issue a refund or exchange once the item is received and inspected.
Important Note
During peak seasons or due to unforeseen circumstances (like weather disruptions), delivery times might experience slight delays. We appreciate your understanding and assure you that we’re working diligently to get your orders to you as quickly as possible.
Why Trust Our Delivery Service?
Just as our products—from corrosion-resistant pond pumps to smart irrigation systems—are built for performance, our delivery services are designed for reliability. We know that every day counts when you’re maintaining a beautiful garden or aquarium. That’s why we’ve partnered with world-class carriers to offer you flexible, affordable, and transparent shipping options.
Thank you for choosing Hunter Equipment Store. We’re here to ensure your water management solutions arrive safely and on time, so you can focus on creating stunning outdoor spaces.